Our primary mission is serving clients, therefore we strive to create and maintain a strong working rapport with each organization and their members. Review a couple case studies that highlight how we developed programs that supported not only the organization, but also the individual member value.
Member service can make or break membership performance and long-term sustainability. At AEG, we care about the details like answering dedicated phone lines, providing on-the-spot service, being highly responsive to Board needs and simply following through with what we promise.
Client Success Story: One of our clients has 1,100 current members, and we worked to increase membership through active recruitment. We regularly managed membership renewal data and supplied volunteer committees with data to create a successful campaign. Volunteer committee members contacted potential lost members and increased member retention by 33%.
Improve productivity, quality output and business processes by utilizing AEG’s experienced team of professionals. Our staff is schooled and experienced in business leadership, marketing, finance, event management and all other areas that are required to provide service excellence to a non-profit organization.
Client Success Story: For one of our largest clients, we have continued successful conference management and increased conference attendance by 40% since 2012. AEG also increased sponsorship revenue by 80% since 2011 and completely sold out exhibits four years running.
PROFESSIONAL FINANCIAL CONTROLS
AEG’s financial team brings extensive experience, time-tested processes and procedures, and internal control systems. AEG also partners with a CPA partner for annual audits and ongoing guidance for best non-profit management practices.
Client Success Story: One of our clients came with no accounting files, had $0 in account due to theft from prior AMC. We recreated the entire QuickBooks accounting system based on a print out of prior financials. AEG also recreated the membership database and proceeded to increase its numbers. We researched prior tax documents to draft current year taxes and file them on time and simultaneously planned and executed a conference of over 200 attendees. Over a three-year period we grew cash reserves to more than $250,000.
GROWTH AND SUSTAINABILITY
Like any organization, successful growth is carefully planned and consistently executed. AEG works with client organizations to set growth objectives and constantly build member value that lead to increased membership numbers, successful revenue generating programs, valuable vendor partnership programs and more.
Client Success Story: We worked with our client to increase membership from 800 to 3400 over a six-year period. AEG helped to institute a new certification program, accreditation for certification and increase regional presence. We moved their quarterly publication online. AEG also developed online CE acquisition, new sponsorship / exhibitor program and implemented new certification tests.
EFFENCIENCES AND PEACE OF MIND
Utilizing AEG’s full-service management allows an organization to get fully staffed with experienced professionals, equipped with technology and equipment, geared up with processes and procedures almost overnight. Volunteer Board members can rest easy knowing that the organization they provide oversight for is well managed and well serviced.
Client Success Story: One of our clients came to us with the need to transition quickly. We developed a transition plan and checklist and completed transition in less than 30 days with electronic and paper file integrations. We integrated their financial records and maintained organization through multiple committee conference calls.